Hear Mike
Listen first:
how Mike answers the phone.
Four demo calls. The demo business is Greenfield Home Services; the callers, phone numbers and addresses are all fictional.
SCENARIO 1
Leaking faucet
The kitchen faucet keeps dripping. Mike gets the name, phone number and address, confirms them, and passes it to the team.
0:50
Show transcript
MikeThanks for calling Greenfield Home Services. This is Mike, the company's AI assistant. This call is recorded. How can I help you today?
CallerHi, my kitchen faucet keeps dripping. Can you fix that?
MikeLeaky faucet repairs are something our team handles. May I have your name?
CallerSarah Miller.
MikeThanks, Ms. Miller. What's the best number to reach you?
Caller425-555-0142.
MikeThank you. And what's the service address?
Caller1520 Oak Street, Everett.
MikeLet me confirm: Ms. Miller, 425-555-0142, 1520 Oak Street, Everett. Is that right?
CallerYes, that's right.
MikeWe'll take care of your request. A team member will contact you as soon as possible, so please keep your phone available.
CallerGreat, thank you. Bye.
MikeThanks for calling. Goodbye.
SCENARIO 2
After-hours lawn mowing
A 9 PM call to book Saturday mowing. Mike doesn't promise a time for you; he takes the details and the team decides.
0:50
Show transcript
MikeThanks for calling Greenfield Home Services. This is Mike, the company's AI assistant. This call is recorded. How can I help you today?
CallerHi, can you come mow my lawn in Everett this Saturday?
MikeWe do lawn mowing in Everett, and the team will confirm whether this Saturday works. May I have your name?
CallerSarah Miller.
MikeThanks, Ms. Miller. What's the best number to reach you?
Caller425-555-0142.
MikeThank you. And what's the service address?
Caller1520 Oak Street, Everett.
MikeLet me confirm: Ms. Miller, 425-555-0142, 1520 Oak Street, Everett. Is that right?
CallerYes, that's right.
MikeWe'll take care of your request. A team member will contact you as soon as possible, so please keep your phone available.
CallerSounds good. Thanks. Bye.
MikeThanks for calling. Goodbye.
SCENARIO 3
Gas smell
First tells the caller to leave the house and call 911, then takes the details and marks it urgent.
0:57
Show transcript
MikeThanks for calling Greenfield Home Services. This is Mike, the company's AI assistant. This call is recorded. How can I help you today?
CallerHi, I think I smell gas in my kitchen. What should I do?
MikePlease leave the house now and call 911 from outside. Don't touch any switches.
CallerOkay, I'm outside now. I've called 911.
MikeI'm glad you're safe. I'm flagging this as urgent for the team. May I have your name?
CallerSarah Miller.
MikeThank you, Ms. Miller. What's the best number to reach you?
Caller425-555-0142.
MikeAnd what's the service address?
Caller1520 Oak Street, Everett.
MikeLet me confirm: Ms. Miller, 425-555-0142, 1520 Oak Street, Everett. Is that right?
CallerYes.
MikeThis is flagged as urgent. A team member will contact you as soon as possible, so please keep your phone available.
CallerThank you. Bye.
MikeStay safe. Goodbye.
SCENARIO 4
Price question
The caller pushes for a rough price. Mike doesn't guess; he takes the details so the team can quote accurately.
0:57
Show transcript
MikeThanks for calling Greenfield Home Services. This is Mike, the company's AI assistant. This call is recorded. How can I help you today?
CallerHi, how much do you charge to clean a two-bedroom apartment?
MikePricing depends on the job; the team will give you a quote when they call. May I have your name?
CallerJust a rough number is fine.
MikeSorry, I'm not able to give an estimate over the phone. May I have your name?
CallerOkay. It's Sarah Miller.
MikeThank you, Ms. Miller. What's the best number to reach you?
Caller425-555-0142.
MikeAnd what's the service address?
Caller1520 Oak Street, Everett.
MikeLet me confirm: Ms. Miller, 425-555-0142, 1520 Oak Street, Everett. Is that right?
CallerYes, that's right.
MikeWe'll take care of your request. A team member will contact you as soon as possible, so please keep your phone available.
CallerGreat. Bye.
MikeThanks for calling. Goodbye.
Multilingual answering · No extra charge
Whatever language your callers speak,
Mike speaks it too.
English, Spanish, Mandarin and Cantonese, set up for what you need. Included in every plan.
- ✓Every language follows the same rules and says only what you've confirmed
- ✓Messages still go to your email
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