FAQ

Mike is an AI receptionist. Calls you can’t answer are forwarded to Mike, which gets the caller’s needs, takes a message, and sends it to your email.

Fill out a short form. We read public information from your website for free to set up your profile. You confirm what Mike should say, make a free test call, and after you’re satisfied, choose a plan to go live.

Setup is free, the test call is free, and no credit card is required.

Once you approve, you’ll be live within 1 business day.

No. Use your current number. Set it to forward to Mike when you can’t answer, and we’ll guide you step by step.

First, it says it’s an AI assistant and that the call may be recorded and transcribed; then it asks for the caller’s needs, location, and convenient time; it records the caller’s name, phone number, address, and request, and tells the caller the owner will call back to confirm.

Mike only says what you’ve confirmed. It won’t promise on-site times on your behalf or make up quotes. It won’t guess what it hasn’t been told.

An email containing a message summary, the full transcript, and the call recording.

Yes. Blocked spam calls don’t count toward minutes. You can also add numbers to your incoming call blocklist; blocked numbers won’t be answered by Mike and won’t count toward minutes.

They’re automatically generated by AI and may be wrong. For important calls, rely on the summary and recording. Call categories and urgent flags are not an emergency alert service.

Basic: up to 2 email addresses. Pro: up to 5. Only enter email addresses controlled by you or your staff, because the emails contain caller personal information.

Basic is $49/mo and includes 250 minutes. Pro is $149/mo and includes 1,000 minutes. Prices exclude applicable taxes.

Each call is timed from when Mike answers to when the call ends, rounded up to whole minutes (1 min 10 sec counts as 2 minutes). Unused minutes don’t roll over.

Mike will keep answering. Basic overage is $0.20/min, capped at $20/month; Pro overage is $0.15/min, capped at $50/month. After reaching the cap, it switches to voicemail only and no additional charge is applied. You’ll receive email notifications when usage reaches 80%, 100%, and the cap.

Yes. The trial run costs $19, lasts 7 days on your real number, includes up to 50 minutes, and doesn’t auto-renew. You’ll receive an email at 80% usage (40 minutes). After 50 minutes, it switches to voicemail-only mode, with no charge, and you decide whether to subscribe. If you subscribe within 7 days after the trial ends, the $19 is credited toward your first month; the first month actual payment is Basic $30, Pro $130. After 7 days, no credit is applied. The trial fee is non-refundable, but mistakenly charged amounts are refunded.

Usually on the next billing date together with the next month’s fee. If you upgrade, cancel, or reach the cap, they may be charged then. The bill lists the minutes and unit price.

Basic won’t auto-upgrade. You can upgrade to Pro with one click from usage alert emails. Overage already paid this cycle can be credited toward the upgrade fee, and your billing date doesn’t change.

If you apply within 7 days after your first monthly payment and your billed minutes are no more than 30, we’ll fully refund the actual first-month payment, once per business. After approval, the refund is initiated within 2 business days; bank processing usually takes about 5–10 business days.

Overage fees and the trial fee are non-refundable, but mistakenly charged amounts are refunded or credited, including minute miscounts and spam calls that should have been blocked but weren’t. If you find billing errors, email [email protected] within 60 days after the charge.

Cancel anytime online under “Account > Billing”. No phone call or email is required. Cancellation takes effect at the end of the current billing cycle, and no further charges will be made.

Before we raise prices or reduce plan minutes, we’ll email paid customers in advance. If you don’t agree, you can cancel before the change takes effect.

A chat window on your website. Mike uses the same profile to answer visitors and collect contact information. The chat assistant always tells visitors it’s an AI.

Basic: 100 chats/month. Pro: 500 chats/month. No extra charge. Unused chats don’t roll over.

A chat starts when the visitor sends the first message and ends when there’s no new message for 30 minutes. Opening the chat window without sending a message doesn’t count. If the same browser switches pages within 30 minutes, it still counts as one chat.

Ongoing sessions can finish. After that, automatic replies pause for the month. The chat window asks visitors to leave their name, phone or email, and request, then forwards it to you. No extra charge, and no add-on packs are sold.

Included in Pro. After 7 days of payment (the first week only collects information), we do one full optimization: Google Business Profile, service pages and FAQs, Schema structured data, and name/address/phone consistency checks. After that, we do a monthly health check and small updates, with a Chinese/English monthly report.

No. Rankings and AI answers are determined by platforms like Google. We don’t guarantee rankings, call volume, or time to results. Effects may take months to appear, or they may not appear.

We need Google Business Profile Manager permission. For your own website, you can authorize us to edit it directly, or you can receive suggested edits and apply them yourself. If we don’t receive permission within 14 days, we’ll send an email reminder.

If you don’t give permission, the other Pro features still work as usual and the price doesn’t change. SEO work not completed because permission wasn’t given cannot be used as a refund reason.

No. We follow Google Business Profile guidelines: we don’t add keywords to the store name, don’t create fake profiles, don’t solicit or buy reviews, and don’t reply to reviews on your behalf.

Yes. Mike opens by saying it’s an AI assistant and that the call may be recorded and transcribed. You can modify the greeting, but you can’t remove these two disclosures.

During normal use, call records and website chat logs are kept on a rolling 12-month basis and are automatically deleted after expiry. You can export them from the dashboard before expiry. After cancellation, they’re deleted within 30 days after the account is closed.

No. Your call records, recordings, and summaries are used only to provide and improve the service for you, and are retained for 12 months under the terms. See the Privacy Policy.

Yes. You can export a CSV from the dashboard with date, phone number, duration, summary, and category.

No. For gas leaks, carbon monoxide, or injuries, call 911 directly.

It first asks the caller to leave the house and call 911, then records their phone number. Urgent repairs such as water leaks or no heat are marked as urgent.